Product Features | Thread

Discover your Thread Network

Feb 15, 2021 - by slavikus - Comments
 
 

Routers, endpoints, nodes, partitions – this article is somewhat of a more technical description of Thread, the future-proof smart home networking technology that enables a new generation in your HomeKit-enabled smart home.

Make the most of Thread

First, if you haven't already installed the Eve app, you may want do so now. We recently added a feature conveniently named "Thread Network" in the Settings section, which can survey your home's Thread network setup and display a whole slew of information: Which accessories are connected to which other accessories? How is the network laid out? What connection quality does each Router have?

 

Surveying your Thread network works best when you have at least one Eve accessory that can act as a Router (more on that later) and when your iPhone or iPad is on the same local network as your HomePod mini. 

 

We are actively working on improving the Thread Network view with each new release of the Eve app, and after reading this post, you will certainly be able to understand better what that is all about. And while these are just first steps in that direction, the Eve app delivers still much more than any other tool out there due to the capabilities and integration of the state-of-the-art Eve accessories.

 

Our goal here is to help you build smarter homes and make your daily life a little bit more convenient. Of course all while preserving your privacy, which continues to be one of our key pillars for everything we design and produce – absolutely no information about your network ever leaves your local devices.

How did we get here?

Before digging into what Thread is, let us briefly explore the history of the topic. The two original, native connectivity options for HomeKit-enabled accessories are Wi-Fi and Bluetooth Low Energy.

 

Both technologies have tradeoffs: While Wi-Fi usually offers a greater range and quicker response times, these advantages go hand in hand with a very high energy demand, making it unsuitable for battery-powered devices and a bad choice even for mains-powered accessories that would waste a significant amount of energy by using this technology. And as the number of Wi-Fi devices increases in a home, some internet routers are starting to struggle with so many devices or may even run out of allocated IP address range for the home network. In contrast, Bluetooth Low Energy (BLE) is completely decoupled from the home network strain and highly energy efficient. Yet due to the protocol's constraints, Bluetooth connectivity is less responsive in larger setups and usually delivers a smaller range due to the low energy footprint. 

 

Focusing exclusively on HomeKit-enabled accessories using native connectivity options, Eve naturally embraced both options, carefully choosing the appropriate technology for each accessory's use case. To mitigate some of the disadvantages of Bluetooth connectivity, Eve Extend was introduced to combine the advantages of  both technologies for more demanding setups.

 

There is definitely awareness for all of these technological challenges across the industry, which sparked the development and broad support for Thread as the next-generation networking platform tailored to be used in the smart home, including Apple's strong commitment and inclusion as a pillar of HomeKit-enabled accessories. 

 

 

Join us in being an early adopter

Why is Eve a first-mover on Thread you may ask? We are thrilled about all the advantages it has to offer. First, it is a peer-to-peer mesh network, which means the devices do not need a direct connection to a central hub to communicate with each other. Second, it is designed to be a self-maintaining and self-healing network, so even if some devices come and go, the connection will still be kept alive and the network will automatically reconfigure itself as needed. Third, it is designed from the ground up with the smart home in mind, which means a special focus is made on the battery life and power consumption for the devices that do not have a permanent power supply. 

 

With Eve Door & Window, we are the first company to get a battery-powered HomeKit over Thread accessory in the hands of everyone. And this is just the beginning: we are in the process of updating our portfolio of Bluetooth-enabled accessories to include Thread connectivity in each product's new generation. So naturally, we've gathered a lot of knowledge around Thread, which we are eager to share. Enough introductory words, let's dive in! 

Thread networking deep-dive 

As stated earlier, Thread is a mesh network. Which means, the devices on the network can talk to each other independently of some bridge or central hub. Even more so, they can relay messages to other devices by passing them through so they reach some device otherwise inaccessible due to the range, walls, or other factors. And the network can organize itself independently if some devices disconnect from the network.

 

Thread Roles

 

The Thread network consists of two types of roles: Routers and Endpoints. And this role is not fixed – if a device is capable of routing, it can be either, depending on the current network situation and demands. Each device on a Thread network is called a node

 

Let us dig deeper. Router nodes are meant to route information packets around the network. A Router node may have some Endpoints, too – the Router is considered a Parent. Mains-powered Thread accessories that are always on, such as Eve Energy, can act as Routers within your Thread network and relay data packets.

Endpoint nodes (also known as End Devices or Children) are the ones that are attached to a particular Router node and are not participating in the packet routing, but they still can send and receive. A Router-capable device can act as an Endpoint, but the devices that are meant to be Endpoint-only (also called Minimal Thread Devices), such as battery powered ones, cannot be a Router

 

Each Router node has a connection to every other Router node; each Endpoint node only maintains a connection to its parent Router node

The Thread network also has a so-called Leader node, which is responsible for promoting other capable Endpoint nodes to Router nodes and back. This is not something built-in, static or even especially important – any Router node is capable of being a Leader and these get elected in a somewhat random manner based on the current network conditions. 

 

There is also a separate entity which is essential for Thread: A so-called Border Router. This is a Thread Router node that is also connected to  your home network and that knows how to route information packets between the Thread network and the rest of your local network. Without the Border Router, your home accessories will not form a Thread network because they'd be unable to communicate with other devices outside of your Thread network, such as your iPhone. Instead, they will revert to their default Bluetooth connection (yes, all Thread-enabled accessories have dual connectivity – Thread and Bluetooth). Currently, the one and only Border Router for HomeKit over Thread is HomePod mini.

Joining the network

 

When a Thread-capable accessory is powered on after its setup, it will quickly check whether there is a Thread network available. If it is, the accessory will join the network with the valid network identifier and credentials provided by the Border Router. Upon joining, any Thread device becomes an Endpoint of one of the existing Routers. If it is capable of being the Router itself (in Thread terminology, this is called a Full Thread Device), it may be told by the Leader Node to upgrade itself to a Router, depending on the number of Router nodes already present in the network. If less than 16 Routers are in the network, the device will be designated as a Router. If there are already 16 Routers in the network, Thread will automatically optimize all roles for optimal coverage. A maximum of 32 Routers will ultimately form the Thread mesh network.

 

If the accessory is not capable of routing, it remains being an Endpoint. Still, it may change the Router node it connects to (its Parent) later, based on the connection quality that is being surveyed automatically across the Thread network. 

 

Endpoint Characteristics

 

For Endpoint nodes, there is also a distinction in form of so-called Sleep Interval. Each Endpoint, depending on its physical characteristics, may be a Sleepy Endpoint or a Regular Endpoint. The idea is simple: if an accessory must by design conserve energy, it may choose to sleep for certain amount of time and then ask its Router whether there is anything of interest (similar to you having to click on the "Check Mail" button back in the days when it was not automatic). For example, Eve Door & Window has a sleep interval set to 5000 milliseconds, which means it wakes itself up every 5 seconds and asks whether there is something new for it to digest. Of course, it can wake up more often to transmit something important from its side – for example, when the door is opened. This sleep mechanism significantly helps preserving battery life. 

 

Partitions

 

What happens if you have a large house and there are problems with some accessories being unable to hold a reliable connection? If you have more than one Border Router-capable device (or, in other words, more than one HomePod mini), they may form two independent Thread networks that would still be technically cover your single home. Such independent networks are called Partitions. If the connectivity gets better, the disjointed Partitions will re-unite again and form a single network Partition, with all but one Border Routers stepping down to a regular node role.

Grow your network

 

What about the number of devices that any single Thread network Partition can handle? It will always have one Leader node, and up to 32 Router nodes. Each Router node may have up to 511 Endpoints. So, as you can see, the total capacity of the network is quite huge and should cover most modern use cases. 

 

Stay tuned

With all this knowledge in mind, we hope you enjoy building your Thread network and watching it grow. In the Eve app, head to "Thread Network" in the Settings section to get a look behind the curtain of your Thread network and all the different roles and connections of your Thread-enabled accessories.

 

We'll be adding more explainers, guides as well as articles on Eve app updates that deliver new or improved Thread functionality. The Eve Blog is the go-to place for information on HomeKit over Thread, so stay tuned! 

 

Discover here if your Eve accessory supports Thread

277 Comments
Kelvin
I have the eve door and window sensor within 3 meters of two ho wood minis but when I check the thread network, the sensor continually shows “disabled”. Not sure why that is?
Reply
Apr 24, 2022
Hello Kelvin! Please open a ticket in our support system
https://www.evehome.com/en/support/ticket
It's a way better place for support. Best regards, Volker
Reply
Apr 25, 2022
Scott
Hi,
I have 3 Wemo plugs with THREAD and of course HomePod mini. Do I need to do anything else for them to connect and talk to each other?
I am finding very little documentation about setup for THREAD

Thanks
Reply
Apr 18, 2022
Hi Scott! This is more a support question for Belkin, they do the Remo plug. But as far as I understand, it should just work. You may check in the app Eve (Settings > Thread network). You can check Thread functionality as well with this tool: the app Discovery on iOS (https://apps.apple.com/de/app/discovery-dns-sd-browser/id305441017) or the version for the Mac (https://apps.apple.com/de/app/discovery-dns-sd-browser/id1381004916?mt=12). In the app at _hap._udp. you will find the Thread devices, at _meshcop._udp. your Thread Border Router (HomePod mini and/or Apple TV 4K 2021).
In case this ain't work, please contact Belkin support. Best regards, Volker
Reply
Apr 19, 2022
those links for the Apple App Store are not available in the USA App Store it seem
Reply
Apr 28, 2022
Hello Joseph! Please check for Discovery, the name of the app. Best regards, Volker
Reply
Apr 29, 2022
Daniel
Hallo,

muss für den Verbindungstyp "Thread" die Eve-App genutzt werden, oder nutzt auch die Home-App auf dem iPhone den Standart? Eve Steckdosen und der HomePod Mini sind im Einsatz
VG
Daniel
Reply
Apr 10, 2022
Hallo Daniel! Eve und alle anderen HomeKit-Anwendungen von Drittanbietern (Home.app ist die einzige privilegierte) sind nur Clients, die das HomeKit-Framework und seine (öffentlichen) Funktionen verwenden. Eve zeigt lediglich das Thread-Netzwerk an, das kann Home ja nicht. Sie können das Thread-Netzwerk auch mit der kostenlosen App Discovery unter iOS (https://apps.apple.com/de/app/discovery-dns-sd-browser/id305441017) oder der Version für den Mac (https://apps.apple.com/de/app/discovery-dns-sd-browser/id1381004916?mt=12) prüfen. In der App unter _hap._udp. finden Sie die Thread-Geräte, unter _meshcop._udp. Ihre Thread Border Router (HomePod mini und/oder Apple TV 4K 2021). Viele Grüße, Volker
Reply
Apr 11, 2022
Doug
I just added wemo smart plug to my home. In the eve app it shows as connected by Bluetooth and the only device in the thread network. Thread status is router. I have 1 apple tv 4k with thread and 2 more without thread. Why does the plug show connected by Bluetooth and no Apple TV in the network?
Reply
Apr 10, 2022
Hello Doug! The Remo plug should connect using Thread if it is the Thread enabled version and your Apple TV 4K (2nd generation). Please try a tipp from Apple: Thread accessories might not use Thread following initial setup and instead use Bluetooth LE.
Workaround: Move the accessory near the home hub, then toggle the accessory state several times. Just pull out the plug for one minute then plug it in again. Best regards, Volker
Reply
Apr 11, 2022
Joel
Please let me know about security cameras and Thread. Eve just released blinds (which I have purchased and installed) with Thread, but the outdoor floodlight cam, which was released at the same time and is wired, did not list Thread as a capability in the description. Just a matter of the camera not making the Thread product roadmap for now or are cameras different in being able to benefit from Thread?
Reply
Apr 6, 2022
Hello Joel! Eve Outdoor Cam is not released yet, sorry. But it won't be Thread enabled once out. We think especially the combination of Thread & Matter is a game-changer for the smart home, that’s why we’re thrilled to bring Matter to our Thread-enabled products in the future. At this point, we don’t have any plans to share for our Wi-Fi-enabled products. Best regards, Volker
Reply
Apr 7, 2022
Hi Joel, unfortunately not the best answer for you. Not cameras will ever support thread primarily as it’s a light-weight communication protocol. It doesn’t have the bandwidth needed for streaming video. Expect to see cameras remain on WiFi; but sensors and simple instruction (blinds / lights / etc) devices to adopt thread. Eve CEO actually explained this much better on a HomeKit insider podcast.
Reply
May 29, 2022
Doff
Bonjour,
J’ai un HomePod mini chez moi et je souhaite installer un Eve Aqua dans le jardin.
Quelle est la portée du réseau thread ? Quelle distance maximale dois-je respecter entre le noeud routeur (homepod) et le noeud terminal (Eve Aqua) ? Puis-je placer une prise Eve Energy entre les 2 pour améliorer la portée du réseau ?
Cordialement
Reply
Apr 6, 2022
Bonjour, la portée est d'environ 20 m sans obstacle, moins avec des obstacles (murs, plafonds, escaliers, baies vitrées, personnes, eau, etc.). Vous pouvez placer une ou plusieurs Eve Energy entre les deux pour améliorer la couverture comme indiqué dans l'article de blog.
Reply
Apr 7, 2022
Bonjour, Un homepod de première génération est-il équivalent à un homepod mini pour les fonctions threads en question?
Reply
Jan 22, 2023
Bonjour. Non, seul le HomePod mini et le HomePod 2nd génération (à venir en février) sont compatibles Thread. Le HomePod de première génération n'est pas compatible Thread.
Reply
Jan 23, 2023
Wagner
When I check the Thread Network on your app, one of my thread-capable devices has a “Endpoint” status (role). Right below in “General Information”, it shows Transport as “thread”, Thread status as “Child”. I have four 4 HomePod minis in my network. Does that mean that this device is running on thread? Thanks
Reply
Apr 4, 2022
Hello Wagner! Yes, all works as expected. Battery powered Thread enabled accessories are called Minimal Thread Devices, they are always an Endpoint in the Thread network and can't expand it. Expanding a Thread network can only be done by Full Thread Devices (powered) like the actual model Eve Energy (US) or Eve Water Guard. They are marked as Router, not Endpoint. Best regards, Volker
Reply
Apr 4, 2022
Jörg
Hallo Volker
seid dem update auf 15.4 habe ich massive Verbindungsprobleme im gesamten Homekit.
Thread funktioniert auch nur noch teilweise.
Wenn ich eine Fenster schließe wird es noch lange danach als offen angezeigt.
Tate nur mein Apple TV 4K & Homepod Mini komplett zurück gesetzt, das hatte sonst immer geholfen, nur diesmal leider nicht. Ist euch bekannt das es massive Probleme gibt?
Und was könnte ich noch machen?
Gruß Jörg
Reply
Mar 24, 2022
Hallo Jörg,
bitte öffnen ein Ticket im Support-System, das lässt sich dort genau analysieren. Schreib in die Subjekt-Zeile meinen Namen, dan bekommen wir das schon hin, das ist kein Thread für das Blog. Viele Grüße, Volker
https://www.evehome.com/de/support/ticket
Reply
Mar 28, 2022
Conrad
Hallo,
ich habe für mein Smart-Home einen HomePod Mini gekauft, um mehr Stabilität ins Netz zu bekommen. Leider scheint sich der HomePod mini nicht mit den Eve Energy Steckdosen und anderen Thread-fähigen Eve Geräten zu verbinden. Es wird bei allen Geräten angezeigt, dass diese ausschließlich mit Bluetooth verbunden sind. Hat es eventuell etwas damit zu tun, dass der HomePod in der Steuerzentrale nur auf Standby steht? Der 4K Apple TV (1. Generation) wird als verbunden angezeigt.
Reply
Mar 23, 2022
Hallo Conrad! Eine Steuerzentrale wird immer als Verbunden, alle andere als Standby angezeigt, das ist ok und HomeKit regelt das ganz allein. Ich gehe davon aus, dass auf dem iPhone iCloud aktiv ist und auch der iCloud-Schlüsselbund. Und die Zwei-Faktor-Authentifizierung ist aktiv (https://support.apple.com/en-us/HT204915)
Bitte setzen Sie den HomePod mini zurück
https://support.apple.com/de-de/HT208244
'HomePod durch Drücken auf die Oberseite zurücksetzen'
Dann hinzufügen mithilfe des iPhone, es muss das iPhone des Haus-Eigentümers sein und verbunden mit dem WLAN zuhause.
Viele Grüße, Volker
Reply
Mar 24, 2022
Mika Pyyhkala
Can you clarify why an Eve Energy needs to be installed in order to view the thread network? Lets say you have an Apple tv 4K and an Eve door sensor. Wouldn't that be a functioning thread network? Also does the Apple tv 4K function as a border router much like the HomePod mini? Thanks!
Reply
Feb 22, 2022
Hello Mika! The app Eve needs a powered Thread enabled accessory from us to as well display the Thread Border Router. The Thread network is of cause working even without. You can check Thread functionality as well with this tool: the app Discovery on iOS (https://apps.apple.com/de/app/discovery-dns-sd-browser/id305441017) or the version for the Mac (https://apps.apple.com/de/app/discovery-dns-sd-browser/id1381004916?mt=12). In the app at _hap._udp. you will find the Thread devices, at _meshcop._udp. your Thread Border Router (HomePod mini and/or Apple TV 4K 2021).
Best regards, Volker
Reply
Feb 23, 2022
Björn
Ich habe aktuell das Problem, dass mir unter Einstellungen/Thread-Netzwerk aktuell keine HomePods mehr angezeigt werden. Auch die Routen sehe ich nicht mehr und die Verbindungsqualität. Dabei ging das schon mal. Rechts oben ist relativ lange ein Ladekreisel. Alle Door/Window und Energy sehe ich und sind auch erreichbar. Wie kann ich wieder die Verbindungsqualität der Knoten sehen?
Reply
Jan 13, 2022
Hallo Björn! Wenn es sich bei den HomePods um HomePod mini handelt, sollte das gehen. Starten Sie die HomePod mini bitte mal neu. Viele Grüße, Volker
Reply
Jan 14, 2022
Luca
Hi just to understand in an apartment of 110m2 one Apple TV 4K one Apple TV HD an old eve energy (don’t support thread) 2new eve energy ( with thread support) 1 weather station with thread support 1acqua with thread support. All this equipment are now ne per room and the acqua on terrace doesn’t work. Whether station is working almost flawless acqua never…
Now if I check thread network I can see NOTHING. The single item ( if I put the acqua and weather in the kitchen) work like a charm. So I tried to unplug everything out (not Apple TV) I start with the plug waited 1min then plug batteries in the other object and… NOTHING. So I tried to change status to all items few times ( after the turn off and retry procedure..) and… NOTHING
So what’s is the solution??
Reply
Jan 9, 2022
Hello Luca! Please open a ticket in our support system
https://www.evehome.com/en/support/ticket
When doing so, please provide the model number of your Apple TV 4K
https://support.apple.com/en-us/HT200008
Best regards, Volker
Reply
Jan 10, 2022
Klaus
Mein Thread Netzwerk funktioniert soweit recht gut, ich frage mich was es mit der Exportfunktion auf sich hat. Diese erzeugt eine "Eve Thread Network Layout.evethreadlayout" Datei, die ich aber nicht weiter betrachten kann.
Für mein WLAN nutze ich DOMOTZ um es zu überwachen, das kostet zwar etwas aber benachrichtigt mich wenn Ports genutzt werden die sonst nicht genutzt werden und gibt mir eine grafische Übersicht über mein WLAN.
An so eine grafischen Sicht wäre ich auch für mein Thread Netzwerk interessiert.

Viele Grüsse
Klaus
Reply
Jan 8, 2022
Hallo Klaus! Die Exportdatei sagt nur Entwicklern etwas über die Thread-Verbindungen und Router. Wir nutzen Sie zur Analyse. Viele Grüße, Volker
Reply
Jan 9, 2022
Xavier
Hi Volker,
Thanks for the great article! Very useful. I haven't been able to read all comments in detail but just one question for now. I see in your screenshot the routers being named "logically". Looking at this on my phone, all my Homepod mini's and Apple TV are named like: Apple Thread Router (XX) (where XX = a combo like 3C, A4, ...). One is called Router E4 (leader). Is there any way to have the names reflect a bit more the real-life situation?
Thanks!
Xavier
Reply
Jan 5, 2022
Hello Xavier! The information is pulled from the Thread network. All Thread Border Router are named 'Apple Thread Router' with (XX) as the accessory naming. Similar would happen, if you use the free app Discovery on on iOS (https://apps.apple.com/de/app/discovery-dns-sd-browser/id305441017) or the version for the Mac (https://apps.apple.com/de/app/discovery-dns-sd-browser/id1381004916?mt=12). In the app at _hap._udp. you will find the Thread devices, at _meshcop._udp. your Thread Border Router (HomePod mini and/or Apple TV 4K 2021).
Best regards, Volker
Reply
Jan 7, 2022
Thomas
Hallo Volker,

ergänzend zu dem Thread Problem von V - ich habe eine entsprechende Apple TV 4K Box der zweiten Generation. Trotzdem bekomme ich unter dem Menüpunkt "Thread Netzwerk" in der Eve App ebenfalls nur "Netzwerkstatus prüfen" angezeigt. Hast Du noch einen andere Idee, bzw. wäre es auch schon hilfreich, die Zeit, die man selbst in die Fehlersuche steckt, zu optimieren, wenn vlt. das Eve Labor noch nach einer Lösung schaut.
Reply
Dec 28, 2021
Hallo Thomas,
bitte öffnen Sie ein Ticket in unserem Support-System: https://www.evehome.com/de/support/ticket
Vielen Dank, Volker
Reply
Dec 29, 2021
V
Hi! Ich nutze ein Apple TV 4K (die vorletzte Version). In der Eve App, wenn ich auf „Thread Netzwerk“ gehe, sehe ich nur „Netzwerkstatus prüfen“. Kommt aber nichts. Any tips? Danke!
Reply
Dec 25, 2021
Hallo V! Vorausgesetzt ist ein Thread Border Router, das ist ein HomePod mini oder das neue Apple TV 4K (2. Generation). Ihres geht hier nicht, deshalb gibt es auch KEIN Thread-Netzwerk. Viele Grüße, Volker
Reply
Dec 26, 2021
Hallo V! Vorausgesetzt ist ein Thread Border Router, das ist ein HomePod mini oder das neue Apple TV 4K (2. Generation). Ihres geht hier nicht, deshalb gibt es auch KEIN Thread-Netzwerk. Viele Grüße, Volker
Reply
Dec 26, 2021
Felix Lang
Hallo, wenn man 5 Eve Energy Steckdosen und einen HomePod Mini in einem Raum hat, kann man dieses als Thread Netzwerk betreiben, wenn kein weiteres WLAN-Netzwerk durch einen Router (wie FritzBox) zur Verfügung steht? Würde man ein iPhone dann direkt mit dem Homepod verbinden können und dies alles in der Home App mit HomeKit nutzen können?
Reply
Dec 17, 2021
Hallo Felix! Thread und WLAN sind etwas grundsätzlich unterschiedliches. Ihre Konstellation lässt das Schalten per iPhone ohne Probleme zu. Für Automationen wiederum muss die Steuerzentrale Verbindung zu iCloud haben zum Synchronisieren, im Fall des HomePod mini braucht das WLAN. HomePod mini ist ein Thread Border Router, er verbindet das Thread-Netzwerk mit 'dem Rest der Welt'. Viele Grüße, Volker
Reply
Dec 18, 2021
Forrest Gibson
I'm curious, now that Nanoleaf Shapes can act as Border Routers is there any way to control Eve devices outside of Homekit? I have no Apple products currently and I'm not a huge fan of Siri, but I would love to use your products.
Reply
Dec 16, 2021
Hello Forrest! Nanoleaf allows other device manufacturers to connect to the Thread network using Nanoleaf’s own API. However, there is no support from Apple for this (yet). I.e. there is no dynamic switching between Thread and Bluetooth when Thread fails.
This may change withthe upcoming standard Matter starting mid next year but we are not sure.
Reply
Dec 17, 2021
Vincent
Bonjour,

j'ai 2 Apple TV 2021 dans la maison.

Les deux sont connectées en Ethernet.

J'utilise l'application EVEHOME pour connaitre l'organisation du réseau Thread.

L'une des deux Apple TV a cessé de diffuser le réseau Thread deux mois après sa mise en service.

Ce qui fait que les accessoires Thread à proximité de cette Apple Tv ne sont plus mise à jour dans Homekit.

La mise à jour se fait uniquement en Bluetooth quand j'approche mon téléphone de l'accessoire.

L'autre Apple TV continue à diffuser Thread, et communique correctement avec d'autres accessoires Thread.

Comment faire pour que Thread fonctionne sur les 2 Apple Tv en même temps ?

Merci beaucoup
Reply
Dec 11, 2021
Bonjour. Réessayez après avoir complètement redémarré l'Apple TV qui pose problème (débranchez-la du secteur, attendez 3 mn et rebranchez-la).
Si le problème continue, créez un ticket de support technique sur https://www.evehome.com/fr/support/ticket
Reply
Dec 13, 2021
Joe
The Thread Network screen for me shows a loader saying “Checking network status…” forever.
Any ideas what to do to debug this further?
Is there a requirement to have at least one Eve product in the network to use this feature of the Eve app?
Reply
Dec 7, 2021
Hello Joe! No, but you need at least one Thread Border Router, a HomePod mini or the new Apple TV 4K (2021). And a Thread enabled accessory. Best regards, Volker
Reply
Dec 7, 2021
I have the same situation and I have a HomePod mini. Is there something that I need to do to initiate the thread network?
Reply
Dec 11, 2021
Hello Clive! You need at least one Thread enabled accessory, check here if one of your Eve accessories ist: https://www.evehome.com/en/identify-your-eve-accessory
Best regards, Volker
Reply
Dec 12, 2021
Ivan
Dear Eve, Ive just get a brand new Eve Energy with thread to work in pair with my Others old (non thread) Eve Energy and with my Homepod Mini, but when I check the thread network on the Eve App, it shows that the new Eve (the thread one) is connected via Bluetooth (instead my other Thread accessory like nanoleaf essential bulb are connected via Thread). In the package and in the app the new Eve Energy appears like capable of thread capabilities.
Thank you
Reply
Nov 23, 2021
Hello Ivan! I assume the Eve Energy are in range to the HomePod mini, like 10-15 meters. In this case please try a tipp from Apple: Thread accessories might not use Thread following initial setup and instead use Bluetooth LE.
Workaround: Move the accessory near the home hub, then toggle the accessory state several times. I would just pull the Eve Energy out for one minute and plug it in again. Wait 2-3 minutes then. If this does not help please open a ticket in our support system:
https://www.evehome.com/en/support/ticket
Best regards, Volker
Reply
Nov 24, 2021
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